When you have finished painting, you will be given a blue receipt which lists all your items and, most importantly, has a red four-digit reference number in the top right-hand corner – this is now the number your pottery is organised under, and how we will match you up with your items.
We ask that you simply bring your receipt back in with you when you come to collect, but at the very least a photo or note of that reference number will still work! (Unfortunately we are unable to look orders up by name alone, so if you have lost your receipt or reference number the next best thing would be if you are able to tell us the date you painted.) Additionally, if you can’t come yourself, anybody can collect on your behalf as long as they have the receipt or know your reference number.
You will also be given a collection date which is usually around 7-10 days after your painting session. The quoted date is just the first date your items will be available, and we then keep them for a further 30 days, so feel free to pop by whenever suits you! Please note that after those 30 days we are no longer liable for your pottery and cannot guarantee it will still be available for you to collect.